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Returns Policy
At Midas Gardens, we are committed to ensuring your satisfaction with our products. This Returns Policy outlines the procedures and conditions for returns, which differ for retail customers and wholesale customers. Please read the policy carefully to understand your rights and options.
For Retail Customers
We offer a 30-day return policy for retail customers. If you are not satisfied with your purchase, you may return the item(s) under the following conditions:
Eligibility for Returns
Items must be unopened, unused, and in their original packaging.
Returns must be initiated within 30 days of delivery.
Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
Opened or used products.
Items purchased on clearance or as part of a final sale.
Return Process
Initiate a Return: Contact our customer service team at support@midasgardens.com with your order details and reason for return.
Shipping Instructions: We will provide a return shipping label and instructions. Return shipping costs are the responsibility of the customer unless the product was defective or incorrect.
Refund Processing: Once the returned item is received and inspected, refunds will be issued to the original payment method within 7–10 business days.
1. International Returns Policy
Eligibility for Returns:
Items shipped internationally must be returned within 45 days of delivery to accommodate extended shipping times.
Products must be unopened, unused, and in original packaging.
Return Process:
Contact Customer Support: Email support@midasgardens.com with your order details and reason for the return.
Return Shipping: Customers are responsible for return shipping costs, duties, and taxes unless the product is defective.
Inspection and Refund: Once received and inspected, refunds will be processed within 7–10 business days, minus any original shipping costs.
Important Note:
We are not responsible for return packages lost in transit. Please use a trackable shipping method.
2. Subscription Orders Return Policy
Eligibility:
Subscription products can be returned under the same conditions as retail products (30 days, unopened, and in original packaging).
Returns apply only to the first shipment of a subscription. Subsequent shipments are non-refundable.
Cancellation:
Subscriptions can be canceled at any time by contactingSubscriptions can be canceled at any time by contacting support@midasgardens.com. Cancellations must be made at least 5 days before the next billing cycle to avoid charges for the upcoming shipment. support@midasgardens.com. Cancellations must be made at least 5 days before the next billing cycle to avoid charges for the upcoming shipment.
3. Return Policy for Damaged or Incorrect Items
Eligibility:
Products that arrive damaged or incorrect can be returned or replaced at no cost to the customer.
Claims must be made within 7 days of delivery.
Return Process:
Report the Issue: Email support@midasgardens.com with photos of the damaged item and packaging, including your order number.
Replacement or Refund: Once approved, we will issue a replacement or refund, including shipping costs, within 7–10 business days.
4. Holiday Return Policy
Extended Returns Period:
For purchases made between November 15th and December 31st, we offer an extended return period of 60 days to accommodate holiday gifting.
Eligibility:
Items must meet the standard return conditions: unopened, unused, and in original packaging.
5. Bulk Order Return Policy (Non-Wholesale)
Eligibility:
Returns for bulk retail orders (non-wholesale) are accepted only if the products are defective or damaged.
Must be reported within 10 days of delivery.
Return Process:
Follow the standard defective product return process outlined for wholesale customers.
6. Refund and Exchange Policy
Refunds:
Refunds are issued to the original payment method used for purchase. Processing times may vary depending on the payment provider.
Shipping charges for the original order are non-refundable unless the return is due to our error.
Exchanges:
Exchanges are allowed for the same product in case of damage or defects. Exchanges for different products are not available; instead, we recommend requesting a refund and placing a new order.
7. Return Policy for Gift Purchases
Eligibility:
Gift items can be returned by the recipient within 30 days of delivery. Proof of purchase (gift receipt or order number) is required.
Refund Options:
Refunds for gift returns will be issued as store credit or refunded to the original purchaser, based on the recipient's preference.
8. Policy for Clearance or Promotional Items
Non-Returnable Items:
Items marked as final sale, clearance, or purchased during special promotions are not eligible for returns or refunds, except in cases of defect or damage.
9. Digital Product Returns Policy (If Applicable)
Eligibility:
Digital items (e.g., downloadable recipe guides) are non-refundable once accessed or downloaded.
Refunds for Technical Issues:
Refunds will be issued if a technical problem prevents access to the digital product, and the issue is reported within 7 days of purchase.
General Return Guidelines
Condition of Products: Products must be returned in the same condition they were received.
Return Approvals: All returns must be pre-approved. Unauthorized returns will not be accepted.
Customer Responsibility: Customers are responsible for return shipping unless the product is defective or incorrect.
For Wholesale Customers
Wholesale orders are subject to a different returns policy due to the nature of bulk purchasing and private-label agreements.
Eligibility for Returns:
Only defective or damaged products are eligible for return.
Products must be unused, sealed, and in original condition upon return.
Returns must be reported within 7 business days of delivery.
Non-Returnable Items:
Overstock items or unsold inventory.
Custom or private-label products (see specific policy below).
Items not reported within the designated time frame.
2. Defective or Damaged Product Policy
Eligibility:Overstock items are generally non-returnable. However, exceptions may be made on a case-by-case basis.
Process:
1. Report the Issue:
Notify us within 7 business days of delivery by emailing wholesale@midasgardens.com with:
Order number.
Photos of the defective or damaged items.
Detailed description of the issue.
2. Approval:
Once the issue is verified, we will provide instructions for return or disposal of the damaged items.
3. Resolution:
Replacement: Defective items will be replaced at no additional cost.
Refund: If a replacement is not possible, a refund will be issued to the original payment method.
3. Overstock and Inventory Adjustment Policy
Eligibility:
Products that are damaged during transit or have manufacturing defects can be returned for a replacement or refund.
Process:
1. Restocking Fee:
Approved returns for overstock items will incur a restocking fee of 20% of the product’s value.
2. Conditions:
Products must be unopened and in resalable condition.
Requests must be made within 30 days of delivery.
3. Process:
Contact wholesale@midasgardens.com for approval. If approved, shipping costs for the return are the customer’s responsibility.
4. Custom and Private Label Products
Non-Returnable Items:
Custom or private-label products cannot be returned or refunded unless there is a verified manufacturing defect.
Defective Products Policy:
Defective private-label items are eligible for replacement or credit if reported within 7 business days of delivery.
Customers must provide detailed information about the defect, including batch numbers, photos, and order details.
5. Large Volume Orders
Eligibility for Returns:
For large volume orders, returns are limited to defective or damaged items.
If a return is approved for non-defective items, it will be subject to a restocking fee (20–30%) and must be in original, unopened packaging.
Process:
Contact our wholesale team at wholesale@midasgardens.com to discuss your case.
6. Refunds and Credit for Wholesale Customers
Refund Options:
Refunds will be issued to the original payment method within 10–15 business days of receiving the returned items.
Store Credit:
In some cases, a credit may be issued for future purchases instead of a direct refund.
Deductions:
Shipping costs for non-defective returns are the responsibility of the customer and will be deducted from the refund or credit.
7. Special Agreements for Wholesale Clients
Pre-Approved Return Arrangements:
For high-volume or long-term clients, we can establish specific return arrangements that are mutually agreed upon before the order is placed.
Consignment Sales:
If you operate under a consignment agreement, returns of unsold inventory must be outlined in the terms of the agreement.
8. Claims for Missing Items
Eligibility:
Claims for missing items must be reported within 3 business days of delivery.
Process:
Provide proof of delivery (photos of the packaging) and the packing list to wholesale@midasgardens.com.
After verification, the missing items will either be shipped or credited.
Contact Us for Wholesale Support
For additional support, contact our Wholesale Team:
Email: wholesale@midasgardens.com
Phone: +30 694 583 9477
Exceptions to this Policy
This policy may differ in cases of:
Special promotions or sales with separate return conditions.
International orders, which may have additional return and shipping requirements.
For clarification, please contact our support team.
Contact Us
For questions or assistance with returns, please contact:
Retail Customers: support@midasgardens.com
Wholesale Customers: wholesale@midasgardens.com
Phone: +30 694 583 9477