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Midas’ Gardens™ — Foodservice Return Framework
RETURN POLICY
Last updated: [25/12/2025]
Purpose of This Policy
This Return Policy defines when returns are possible — and when they are not within the Midas’ Gardens™ foodservice system.
Returns are treated as a governance matter, not a commercial convenience.
Core Return Principle
Returns do not correct decisions.
They reveal whether decisions were made correctly.
Midas’ Gardens™ operates within a pilot-first, QA-led framework.
As such, return logic is strict, limited, and system-bound.
No General Right of Return
We do not offer open or unconditional returns.
Products are produced, packaged, and delivered according to validated specifications.
Once delivered within scope, products are not returnable by default.
When Returns May Be Considered
Returns are considered only under the following conditions:
- verified product defect
- confirmed production error
- documented deviation from approved specifications
All cases require:
- QA verification
- documented evidence
- internal approval
Returns are never automatic.
What Is Not Considered a Valid Return Reason
The following are not valid grounds for return:
- change of mind
- incorrect usage
- deviation from the Usage Guide
- over-ordering
- menu changes
- lack of internal alignment
- urgency or operational pressure
If the system was followed, the product stands.
Returns During a Pilot
During a Pilot:
- volumes are intentionally limited
- scope is predefined
- learning is expected
Products used correctly during a Pilot are not returnable.
Pilot outcomes (including STOP decisions) do not trigger returns.
Returns After Scale Authorization
After Scale:
- delivery and usage are considered stabilized
- operational responsibility shifts fully to the partner
Returns after Scale are considered only in cases of verified defect.
Commercial dissatisfaction is not grounds for return.
Return Request Process
If a return request is eligible:
- Written notification is required
- Supporting documentation must be provided
- QA review determines outcome
Possible outcomes:
- return approved
- replacement approved
- request declined
No decision is guaranteed.
What We Do Not Offer
We do not offer:
- return flexibility for convenience
- account-specific return rules
- emergency or goodwill returns
- returns to preserve relationships
The system is protected over sentiment.
Relationship to Delivery & Packaging
Return eligibility is directly linked to:
- approved packaging formats
- correct storage and handling
- adherence to delivery conditions
Improper handling voids return consideration.
A clear return policy protects both sides —
by ensuring responsibility stays where decisions are made.
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